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Mobile GATORONE FAQs


The Mobile GATORONE allows students, faculty, and staff to use their iPhone, Apple Watch, Samsung Galaxy or other eligible Android phones to conveniently and safely access campus buildings, purchase food, access RecSports facilities and more. 

(352)392-8343 | mobile@bsd.ufl.edu

DOOR ACCESS

  • Please allow 15-30 minutes after initial activation of the mobile ID before accessing a door.
  • Make sure you’re tapping the phone to the reader correctly. For iPhones, tap the top of the phone on the reader. For Androids, tap the screen to “wake up” the phone, then hold the back of the phone against the reader.
  • If the mobile ID activates when tapping to the reader but you are not allowed access, this means you have not been assigned access to that location.  Please reach out to your Lenel (door access) administrator for troubleshooting.  This is generally a building manager, or your supervisor/department head, or HR team should know who to contact on your behalf.

GENERAL MOBILE FAQs

  • All students, faculty and staff are eligible. The incoming class of first-year students will receive a Mobile GATORONE instead of a physical card during Preview.
  • The Mobile GATORONE is a privilege and benefit. Anyone found to be misusing their physical card or Mobile GATORONE will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct. 
  • Issuing a secure mobile ID is the quickest, most efficient way to provide identification and access for our campus community – no need to carry a card nor worry about losing a card and paying a replacement fee.
  • This allows for faster transactions by placing a mobile device near a campus reader, enhancing the user experience for students, faculty and staff.
  • Existing cards will continue to work in conjunction with the Mobile GATORONE.
  • The Mobile GATORONE can be used to access campus buildings*, purchase food at Florida Fresh Dining locations, ride the Regional Transit System (RTS), access RecSports facilities, check out materials from the library and more. 
  • If you have special use cases for a physical GATORONE ID, reach out to Business Services at info@bsd.ufl.edu for options and support. We are working to ensure a smooth experience for departments as well as students. There are various technology solutions to fit each need.
  • Verify that your phone is compatible, NFC has been enabled, and Apple Wallet / Google Wallet has been set-up. If not compatible, apply for a card online at myBSD portal and in the “Notes” section, please list your device model.
  • The Mobile GATORONE is available to use as soon as it is added to the device wallet.
  • Apple: Hold the back of your phone next to the camera lens at the reader. The screen does not need to be “awake”. If the phone asks for a passcode, ensure Express mode is enabled for GATORONE in Wallet.
  • Android: Ensure NFC is enabled in the phone’s settings. The screen must be on and “awake” while holding the back of the phone to a reader. 
  • The Mobile GATORONE is stored on your device, so it is not dependent on cellular or Wi-Fi to function.
  • For iPhone users (iPhone 10 & up) can use their mobile credential for five hours after it dies. They can only tap, can’t be used for identification purpose .
  • Samsung Wallet users can use their mobile credential for 15 taps for 24 hours of dead battery.
  • Google Wallet users do not have dead battery features at this time.
  • The Mobile GATORONE does not automatically transfer to a new device. You should always remove the Mobile GATORONE from the Transact eAccounts app on the old device before adding it to the new device. 
  • Your mobile credential is not active. Please include your UFID and email mobile@bsd.ufl.edu to verify your account settings.
  • You deactivated your ID. Please go to the Transact eAccount app and under Card Management, reactivate your Mobile GATORONE.

  • Please ensure your phone region/country is set to the United States. You may want to restart your phone to ensure this setting has been updated.
  • To deactivate your Mobile GATORONE, go to the myBSD portal and click, “Check Your eAccounts.”
  • Once you’re signed in, click on the ID Management page.
  • On the drop-down list, find the Phone selection and click, “Deactivate.”
  • Your Mobile GATORONE will deactivate immediately. Please see the video below for step-by-step instructions.

The Mobile GATORONE has additional features to keep your identification secure. You can now easily deactivate your Mobile GATORONE if your phone has been lost or stolen.  You can also choose to require authentication whenever your Mobile GATORONE is being used.

  • The Mobile GATORONE has additional features to keep your identification secure. You can now easily deactivate your Mobile GATORONE if your phone has been lost or stolen.  You can also choose to require authentication whenever your Mobile GATORONE is being used.
  • Please see the video below for step-by-step instructions.

GATORONE

(352)392-8343

gator1card@bsd.ufl.edu