Refunds are subject to a $10.00 Administrative Fee. If the balance is less than $10.00 and the holder declines the donation options, then the entire remaining balance will be applied to the Administrative Fee. Please note the holder will NOT be invoiced for the difference between the balance and the $10.00 Administrative Fee.

The holder may donate remaining funds to the University of Florida Foundation to either the Machen Florida Opportunity Scholars Program scholarship fund or the President’s Fund. All gifts to the Foundation are 100% tax deductible and documentation will be provided by the University of Florida Foundation, Inc.

To view current balances visit GATORONE Management Portal or view it in your eAccount app.

Gator Bucks is a stored value account on the GATORONE and can be used at any of our UF Bookstore locations or at snack/beverage vending machines.  The funds never expire and refund requests are permitted upon separation from the University.

To view your balance or add more funds, download “Transact eAccounts” from the app store or visit GATORONE Management Portal.

No. Money must be loaded through a credit card through the GATORONE Management Portal.

No. Money must be loaded through a credit card through the GATORONE Management Portal.

While most transactions will be reflected in your accounts immediately, there are times when this will not be the case. If the money still has not been added to your account by the next day, call or email our office at dining@bsd.ufl.edu, and we will work to solve the issue as soon as possible.

After placing an order, cards will only be available at the GATORONE office for 10 business days. If the card is not picked up within that time frame, the card will be destroyed and a new card will need to be purchased and ordered.