GATOR ONE Portal FAQs and Training Videos

FAQS

Training

Portal Questions

How do I add/modify department names that appear on my card request?

An authorizer may add/modify a department name by clicking on the “ID Cards” menu dropdown and selecting “Department Names.” If a new department name needs to be added, click the “+” button on the corner of the page. When the new department name is entered, click “Save.”

How do I request a card for an affiliate/vendor?

Only Authorizers are able to create vendor cards. The vendor profile must be created in PeopleSoft one day prior to submitting the card request.

How do I add a chartfield?

On the top menu bar, click “ID Cards.” Scroll down to “Chartfields.” Click the “+” button in the upper right corner. Add your chartfield and then click “Save.”

How do I request an overlay badge?

Overlay badges may be ordered only when you select your employee’s Delivery Method. Select “Overlay” and deselect “GATORONE”. You must select the delivery method first for the overlay option to appear. Only Authorizers can request overlay badges.

How do I view invoices?
The Fiscal Contact security role can view invoices.
For activity prior to February 1, 2023, navigate to the old website.  Invoices will be generated once the billing for the month is processed, which generally happens around 15th of each month for the month prior.
For activity after February 1, 2023, the first invoices will be available around March 15, 2023.  You can also view your current monthly charges on the Business Services Portal.
Under “ID Cards,” select “Charges” and view all the processed cards.
My new employee is showing as an affiliate rather than faculty or staff. What should I do?

Under the card preview image in the top right corner, you’ll see a link that says, “Why is this card green?”  Use this option to change the card design.  Authorizers are trusted to ensure the appropriate card is requested based on that employee’s primary affiliation.

How do I know the status of a card request?

Please view the progress bar above the cardholder’s name. If you are checking on the status of your own card, please click, “Request New ID Card” and view the progress bar. Do not resubmit your card request.

Authorizer Role

How do I know if I am an authorizer?

You can see whether you have the role if you go to Peoplesoft > my account > my roles. You should see this role assigned:

UF_N_BSD_IDCARD_AUTH

If you do not see it, DSA needs to assign it to you and add the authority area.  See example below:

  • 29000000 = provides access to all DeptIDs beginning with “29”
  • 29010000 = provides access to all DeptIDs with “2901”
  • 29010000,29020000,29030000 = access to all DeptIDs beginning with 2901, 2902, 2903

Access will be granted by 11 a.m. the next business day.

I need to be a GATORONE authorizer for my department. How do I request access?

Coordinate with your Department Security Administrator (DSA) to request the role in PeopleSoft. Access will be granted by 11 a.m. the next business day.

Authorizer role name: UF_N_BSD_IDCARD_AUTH

Include the eight-digit DeptID(s) you will be authorizing in the “Authority Area.”

  • 29000000 = provides access to all DeptIDs beginning with “29”
  • 29010000 = provides access to all DeptIDs with “2901”
  • 29010000,29020000,29030000 = access to all DeptIDs beginning with 2901, 2902, 2903
What does the authorizer role allow me to do?
  • Create/approve employee card requests
  • Request vendor/affiliate cards
  • Add Department Names for printing on cards
How will I know there are pending card requests for my authorization?

All department authorizers assigned to the cardholders’ department number will receive email notifications of pending requests.

To access pending requests in the Business Services portal, click “Authorize ID Cards” on the main screen.

Authorizers will select a pending request, review all information, then submit it to the GATORONE office.

I have the Authorizer security role assigned in PeopleSoft, but why do I not see “Authorize ID Cards” or “Chartfields” under the drop down menu?
Contact your Department Security Administrator (DSA).  They need to resubmit the security role request and add the appropriate department numbers in the Authority Area field.

  • 29000000 = provides access to all DeptIDs beginning with “29”
  • 29010000 = provides access to all DeptIDs with “2901”
  • 29010000,29020000,29030000 = access to all DeptIDs beginning with 2901, 2902, 2903

Fiscal Role

I need to be a GATORONE fiscal contact for my department. How do I request access?

Coordinate with your Department Security Administrator (DSA) to request the role in PeopleSoft. Access will be granted by 11 a.m. the next business day.

Fiscal Contact role name: UF_N_BSD_DEPT_FISCAL

Include the eight-digit DeptID(s) you will be authorizing in the “Authority Area.”

  • 29000000 = provides access to all DeptIDs beginning with “29”
  • 29010000 = provides access to all DeptIDs with “2901”
  • 29010000,29020000,29030000 = access to all DeptIDs beginning with 2901, 2902, 2903
What does the fiscal contact role allow me to do?
  • View invoices
  • Add chartfields for billing
How can I remove chartfields that are no longer in use?

You cannot remove chartfields from the system, but you can mark them as inactive. Once a chartfield is marked inactive, it will not show in the dropdown menu during the request authorization.
From the ID Card > Chartfields page, Fiscal Contacts can click on a Chartfield and then mark it as inactive.

Will I receive multiple invoices for all of my authority areas?
Yes. Invoices will be emailed based on the fiscal contacts assigned areas.
For example, a fiscal authorized for 68000000, will receive invoices for all departments under the 68 umbrella – 6801000, 6802000, 68031000, etc.
For any changes to authorized areas, please contact your DSA.

For any additional questions, please email gator1card@bsd.ufl.edu