GATORONE Portal FAQs and Training Videos

Training

Portal Questions

How do I add/modify department names that appear on my card request?

An authorizer may add/modify a department name by clicking on the “ID Cards” menu dropdown and selecting “Department Names.” If a new department name needs to be added, click the “+” button on the corner of the page. When the new department name is entered, click “Save.”

How do I request a card for an affiliate/vendor?

Only Authorizers are able to create vendor cards. The vendor profile must be created in PeopleSoft one day prior to submitting the card request.

How do I add a chartfield?

On the top menu bar, click “ID Cards.” Scroll down to “Chartfields.” Click the “+” button in the upper right corner. Add your chartfield and then click “Save.”

How do I request an overlay badge?

Overlay badges may be ordered only when you select your employee’s Delivery Method. Select “Overlay” and deselect “GATORONE”. You must select the delivery method first for the overlay option to appear. Only Authorizers can request overlay badges.

How do I view invoices?
The Fiscal Contact security role can view invoices.
For activity prior to February 1, 2023, navigate to the old website.  Invoices will be generated once the billing for the month is processed, which generally happens around 15th of each month for the month prior.
For activity after February 1, 2023, the first invoices will be available around March 15, 2023.  You can also view your current monthly charges on the Business Services Portal.
Under “ID Cards,” select “Charges” and view all the processed cards.
My new employee is showing as an affiliate rather than faculty or staff. What should I do?

Under the card preview image in the top right corner, you’ll see a link that says, “Why is this card green?”  Use this option to change the card design.  Authorizers are trusted to ensure the appropriate card is requested based on that employee’s primary affiliation.

How do I know the status of a card request?

Please view the progress bar above the cardholder’s name. If you are checking on the status of your own card, please click, “Request New ID Card” and view the progress bar. Do not resubmit your card request.

Authorizer Role

I need to be a GATORONE authorizer for my department. How do I request access?
Contact your Department Security Administrator (DSA) to request a role through the “Role Management” option in the myBSD portal.

Managing Authorizer and Fiscal Roles.

What does the authorizer role allow me to do?
  • Create/approve employee card requests
  • Request vendor/affiliate cards
  • Add Department Names for printing on cards
How will I know there are pending card requests for my authorization?

All department authorizers assigned to the cardholders’ department number will receive email notifications of pending requests.

To access pending requests in the myBSD portal, click “Authorize ID Cards” on the main screen.

Authorizers will select a pending request, review all information, then submit it to the GATORONE office.

Fiscal Role

I need to be a GATORONE fiscal contact for my department. How do I request access?
Contact your Department Security Administrator (DSA) to request a role through the “Role Management” option in the myBSD portal.

Managing Authorizer and Fiscal Roles.

What does the fiscal contact role allow me to do?
  • View invoices
  • Add chartfields for billing
How can I remove chartfields that are no longer in use?

You cannot remove chartfields from the system, but you can mark them as inactive. Once a chartfield is marked inactive, it will not show in the dropdown menu during the request authorization.
From the ID Card > Chartfields page, Fiscal Contacts can click on a Chartfield and then mark it as inactive.

Will I receive multiple invoices for all of my authority areas?
Yes. Invoices will be emailed based on the fiscal contacts assigned areas.
For example, a fiscal authorized for 68000000, will receive invoices for all departments under the 68 umbrella – 6801000, 6802000, 68031000, etc.
For any changes to authorized areas, please contact your DSA.

For any additional questions, please email gator1card@bsd.ufl.edu